Terms of Use

KAYNAC General User Agreement

Previous version: October 5, 2024. This version is updated for the sign-in, payment, notification, AI and account deletion features of the new Kaynac platform.

This User Agreement ("Agreement") is a legally binding contract between all users ("Users") of the KAYNAC platform ("Platform") and Çağlar Akman Web Tasarım ve Danışmanlık Hizmetleri ("KAYNAC"). KAYNAC details: Address: Yenigün Mahallesi 222/14 Sokak No: 43 Daire: 2, Buca / İzmir, Türkiye; Tax office: Şirinyer; Tax no: 0310406013; Email: support@kaynac.com. This Agreement regulates the terms of use of the services provided by the KAYNAC platform and defines the rights and responsibilities of users.

Please read this Agreement carefully before using the Platform. By using the Platform, you agree to the terms of this Agreement.

1. Definitions

• Platform: The digital platform provided by KAYNAC, enabling users to submit commercial requests and receive supplier offers; the website and the iOS and Android apps.
• User: Individuals or legal entities who register on the Platform and utilize the services.
• Supplier: Companies that provide commercial offers or respond to requests on the Platform.
• Credit: The virtual currency purchased by Users to access certain services on the Platform.
• Request: Commercial needs submitted by Users to suppliers through the Platform.
• Kaynac AI: The AI assistant on the Platform that suggests request drafts, categories, offer comparisons and help answers.

2. Membership and Account Security

• Users must create a valid account to use the Platform's services. The information provided during registration must be accurate, complete, and up to date.
• The Platform does not use passwords. Users sign in with a one-time link or code sent to their email address, an SMS code sent to their phone number, a Google account or an Apple account. Users are responsible for keeping the email address, phone number and Google or Apple account linked to their Kaynac account secure, and for not sharing sign-in links or codes with anyone. Users are solely responsible for the security of their account. KAYNAC shall not be liable for any damages resulting from unauthorized access to the User's account.
• User accounts cannot be transferred, sold, or shared with third parties.

3. Platform Services

• The KAYNAC Platform allows users to register commercial requests, receive offers from suppliers, and establish business relationships.
• While some services on the Platform are provided for free, premium services require Users to purchase credits for a fee.
• Services provided through the Platform are carried out by third-party suppliers, and KAYNAC does not provide any guarantees regarding these services.

4. User Responsibilities

• Users are required to use the Platform solely for legal purposes.
• Users guarantee that the information they provide during transactions on the Platform is accurate and reliable. The User is solely responsible for any misleading, incomplete, or incorrect information provided.
• Users may not misuse the Platform or disrupt services by harassing other users or engaging in harmful activities.
• Users must ensure that any content they upload to the Platform does not infringe on intellectual property rights or other legal rights.

5. Payments and Credits

• Users are required to purchase credits to access certain services on the Platform. Credits can only be used on the Platform and cannot be converted into cash.
• On the website, credits are bought by debit or credit card through the iyzico payment service with 3-D Secure verification. Card details go directly to the payment provider and are not stored by KAYNAC. In the iOS and Android apps, credits are bought through the App Store or Google Play in-app purchase system; payments and refund requests for these purchases are also subject to the rules of that store.
• Purchased credits are non-refundable and cannot be transferred to other users. The right of withdrawal and refund conditions are set out in the Distance Sales Agreement and the Credit Usage Terms.
• KAYNAC reserves the right to change credit pricing. Changes will be announced on the Platform.

6. Requests and Offers

• Users can submit requests to suppliers through the Platform and evaluate offers from suppliers.
• The validity, pricing, and other conditions of offers provided by suppliers are arranged between the User and the supplier. KAYNAC serves as an intermediary platform and does not interfere with contracts between parties.
• All commercial transactions made on the Platform are the responsibility of the parties involved. KAYNAC is not responsible for any disputes between suppliers and users.

7. Kaynac AI (AI Assistant)

• Kaynac AI produces request drafts, category suggestions, offer summaries and help-center answers from the text the user writes and the screen the user is on. These outputs are suggestions only and may be wrong or incomplete. Users must check a suggestion before using it.
• Kaynac AI never spends credits, accepts offers or makes any binding transaction on its own; these actions always require the user's approval.
• The AI service is provided through a third-party provider (OpenAI). How conversations with the assistant are processed is explained in the Privacy Policy.

8. Penalties and Sanctions

• If the User violates this Agreement, KAYNAC reserves the right to temporarily or permanently suspend, restrict, or terminate the User's account with or without notice.
• If the User commits a severe breach of this Agreement, the credits in the User's account may be invalidated, and no refund will be provided.

9. Termination and Cancellation

• Users may terminate their membership and this Agreement at any time by deleting their account in the app under Settings > Account > "Delete account". When an account is deleted, its sign-in methods, contact details and sessions are removed; financial records (the credit ledger) are kept because of legal obligations. Before deleting, users can export a copy of their data in the app.
• If the User is the only owner of a company that has other members, the User must make another member the owner before deleting the account. If the company has no other members, it is archived.
• KAYNAC reserves the right to terminate the User's account and this Agreement in the event of a violation of the terms of this Agreement.

10. Intellectual Property Rights

• Users warrant that they own or have the necessary permissions for all content they upload to the Platform. Users consent to the processing, display, and sharing of their uploaded content by KAYNAC.
• The software, design, trademarks, and other intellectual property rights on the Platform belong to KAYNAC. Users may not copy, reproduce, or use any of the content on the Platform for commercial purposes without permission.

11. Third-Party Services and Disclaimer of Liability

• Some services on the Platform may be provided by third-party suppliers. KAYNAC does not accept any liability for the performance, reliability, or quality of services provided by third-party suppliers.
• KAYNAC is not a party to any commercial transactions between users and suppliers and is not liable for the results of such transactions.

12. Privacy and Data Protection

• Personal information provided by Users to the Platform is processed and protected in accordance with KAYNAC's Privacy Policy and KVKK Information Notice.
• KAYNAC does not share user data with third parties without the User's consent, except as required by law.

13. Modification of the Agreement

• KAYNAC reserves the right to modify this Agreement at any time. Changes will take effect once published on the Platform, and Users are responsible for being aware of such changes.
• If the User continues to use the Platform after the changes, they will be deemed to have accepted the new terms.

14. Technical Support and Communication

• Users may contact technical support by email at support@kaynac.com if they encounter technical problems while using the Platform.
• All notifications and announcements will be made to Users via email, within the Platform, or by push notifications to devices the User has allowed.

15. Limitation of Liability

• KAYNAC does not guarantee uninterrupted access to the Platform and shall not be held responsible for any interruptions, errors, data loss, or damages resulting from the use of the Platform.
• KAYNAC is not liable for any commercial disputes or transaction errors between suppliers and users.

16. Dispute Resolution

Any disputes arising from this Agreement will first be attempted to be resolved through mediation. If mediation fails, the Izmir Courts and Enforcement Offices (İzmir Mahkemeleri ve İcra Daireleri) will have jurisdiction.

This Agreement is governed by the laws of the Republic of Turkey.

By accepting this Agreement, you agree to use the KAYNAC platform and benefit from all services under the conditions outlined.