Previous version: October 5, 2024. This version is updated for the payment methods and credit validity rules of the new Kaynac platform.
This Distance Sales Agreement ("Agreement") is established in compliance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, and it governs the sale of goods and/or services conducted electronically via the KAYNAC platform ("Platform") between the parties specified below.
Please read this Agreement carefully. Every purchase made via KAYNAC is subject to the terms outlined in this Agreement.
1. Parties
Seller Information:
- Title: Çağlar Akman Web Tasarım ve Danışmanlık Hizmetleri ("KAYNAC")
- Address: Yenigün Mahallesi 222/14 Sokak No: 43 Daire: 2, Buca / İzmir, Türkiye
- Email: support@kaynac.com
- Tax office: Şirinyer
- Tax no: 0310406013
Buyer Information:
- Buyer details: the name/title, address and email registered in the User account at the time of purchase
2. Subject of the Agreement
This Agreement covers the sale and delivery of digital credit services purchased by the Buyer from the Seller electronically via the KAYNAC Platform. The characteristics, sales price, and payment method of the digital product/service subject to the Agreement are listed below.
- Product/Service Description: the credit package shown on the purchase screen and the invoice
- Quantity: the quantity shown on the purchase screen and the invoice
- Sales Price: the amount including VAT shown on the purchase screen and the invoice
- Payment Method: Debit or credit card through iyzico on the web; App Store or Google Play in-app purchase in the iOS and Android apps
3. Delivery Terms
- Delivery Location: The purchased digital credit will be automatically added to the Buyer's KAYNAC account credit section (the company wallet). This digital product will not be delivered physically or to a physical address.
- Delivery Time: Once the payment is confirmed, the purchased credit will be instantly added to the Buyer's KAYNAC account. For card payments, confirmation is the bank's 3-D Secure approval; for in-app purchases, it is the verification of the store transaction on the KAYNAC server.
- Delivery Costs: No physical delivery or shipping costs apply for digital products.
4. Right of Withdrawal
As a consumer, the Buyer may exercise the right of withdrawal for digital services, provided that the purchased credits have not been used. To exercise the right of withdrawal:
- The Buyer must notify the Seller in writing within the withdrawal period.
- The unused credit will be deleted from the Buyer's account, and the payment will be refunded.
- No return shipping costs apply since the delivery is digital.
Right of Withdrawal for Digital Services: If no credit has been used, the Buyer may exercise the right of withdrawal and request a refund within 14 days of purchase.
In-App Purchases: For purchases made through the App Store or Google Play, the store collects the payment; refund requests can also be made through the store's refund process and are subject to the store's rules.
Discounted and Promotional Purchases: Refunds are not available for discounted or promotional purchases. These products and services are not subject to the right of withdrawal.
The right of withdrawal does not apply in the following cases:
- If the credits have been partially or fully used by the Buyer, the right of withdrawal is not applicable.
5. Product/Service Price and Payment
- The sale price of the product/service, either in full or in installments, is calculated based on the price listed on the Platform at the time of the order.
- Payments are made on the website by debit or credit card through the iyzico payment service (with 3-D Secure verification), and in the iOS and Android apps through the App Store or Google Play in-app purchase system. Card details go directly to the payment provider and are not stored by KAYNAC.
- Any additional fees, such as for shipping or installation, will be clearly listed on the Platform.
6. Refund and Return Policy
If the Buyer exercises the right of withdrawal or encounters an issue with the digital service, the refund and return procedures are as follows:
- If the digital service or credit has not been used, the Buyer may request a refund within 14 days of purchase, and the credit will be refunded.
- Refunds will be processed using the payment method used for the purchase. The time taken for the refund to appear in the Buyer's bank account may vary depending on the bank's processes. Refunds of purchases made through the App Store or Google Play are paid by the store concerned.
- Discounted and Promotional Purchases: Refunds are not available for discounted or promotional purchases.
7. Seller's Obligations
- The Seller is responsible for delivering the digital product or service purchased by the Buyer as described and within the agreed time frame.
- The Seller is obligated to comply with the Consumer Protection Law regarding defective digital services and must provide a refund, exchange, or repair if necessary.
8. Buyer's Obligations
- The Buyer is responsible for paying the full price of the digital service they ordered in a timely and complete manner.
- The Buyer must declare that they have not used the digital product or service when exercising the right of withdrawal.
9. Use of Credits and Validity Period
- The credits purchased by the Buyer on the Platform can only be used for digital services available on the Platform. Purchased (paid) credits do not expire. Credits given free of charge (such as welcome, campaign or institution grants) expire after one year unless stated otherwise when they are given.
- There is no job guarantee for any services or information purchased using credits. KAYNAC is not responsible if the Buyer is unable to secure jobs or business opportunities through the services.
10. Dispute Resolution
For any disputes arising from the implementation of this Agreement, the Consumer Arbitration Committees and Consumer Courts are authorized. The Buyer may apply to the Consumer Arbitration Committee in their area of residence. Where the Buyer is not a consumer, the Izmir Courts and Enforcement Offices (İzmir Mahkemeleri ve İcra Daireleri) are authorized.
11. Enforcement
Upon the Buyer's confirmation of their order on the Platform, this Agreement is considered executed between the parties and comes into effect.
12. Contact Information
For any questions, requests, or complaints, you can reach us at support@kaynac.com by email (there is no telephone line).
By confirming this Distance Sales Agreement, you agree to complete your purchase under the terms outlined in this Agreement.